Frequently Asked Questions (FAQ)

1. How much is the shipping fee?

·       Our shipping fee is R90 (excluding VAT).

2. How long does delivery take?

·       Standard delivery: 2-5 business days. 

·       Outlying areas: Up to 7 business days.

3. Can I return or exchange an item?

·       Returns are accepted for clothing only within 7 days of delivery if the item is in its original packaging and condition. 

·       Exchanges are available for the same product (different size or colour) or an item of equal rand value.

4. Can I return jewellery?

·       For hygiene reasons, jewellery is non-refundable. However, if it arrives damaged, please contact us within 48 hours to resolve the issue.

5. Who covers the return shipping cost?

·       Customers are responsible for all return shipping fees, which are non-refundable. 

6. Do you have a physical store or are you online only?

·       Online only.

7. How do I track my order?

·       Once your order is picked up, you’ll receive a SMS or email along with a tracking link.

8. What do I need to include with a return?

·       Please make sure you complete the online Returns & Exchange Form (linked in Shipping & Return Policy page).

·       Also, include your receipt or proof of purchase with the parcel. Returns without proof of purchase cannot be processed.

9. How do I find the right size for me?

·       Each clothing item has a size chart indicating the relevant sizing per clothing item. Additionally, measurement instructions are provided - visit the “Measurements” page to view detailed guidelines on how to measure yourself accurately in order to use each size guide correctly.

10. What payment methods do you accept?

·       Credit / Debit Cards (Visa, MasterCard) & EFT

If you have more questions, contact us at info@softessentials.co.za.